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Recovery by SMS code
The fastest route for an Egyptian player: in the login window tap “Forgot your password?”, choose phone recovery, and enter the number registered on the account as +20 without the leading zero. An SMS code arrives within minutes; enter it before it expires, then set a new password. If the code does not arrive, wait a minute and request again - message delays happen at peak times.
Recovery by e-mail
If you registered by e-mail, choose e-mail recovery and enter the registered address. A link to create a new password arrives; open it on the same device and before it expires. If you cannot find the message, check the spam folder and that the address has no typos.
Lost both number and e-mail
If you changed your phone number and no longer have the e-mail, or registered with “one click” without linking either, the account is not lost: contact support via chat or [email protected] and quote your account ID. Support will ask for a photo of your national ID to confirm you own the account, then help you update the login details. The name on the account must match the card.
A strong password and changing it
Choose a password of 10 or more characters mixing letters and digits, and do not use it on any other site. Do not keep it in shared notes or send it to anyone. To change the password while logged in: Settings → Security → Change password. After recovery, enable SMS verification for an extra layer of protection. For login methods and problems see the main page.